LEVELLER Support Center

One front door for every question.

Buyers, sellers, drivers, couriers, merchants — every message lands in one central inbox, gets triaged, and a human replies in writing. No call center. Nothing gets lost on a phone call.

How it will work

Write to us, don't call us. Email, the website messenger, or text. Every channel is text, so there's always a record.

Everything lands in one queue. One central inbox for the whole ecosystem — nothing scattered across inboxes and DMs.

Triage comes first. Every message is read on arrival — straightforward ones get instant answers, and the rest route to the right human with full context.

A human replies in writing. Straightforward answers come fast; complex ones get a person with the full history in front of them.

Reach us

Email — monitored daily, from launch

support@levellerhq.com (activates at launch)
Order issues, store questions, payouts, account help. Attach order numbers and screenshots — they route faster.

Website messenger — live now

Tap the Message us button at the bottom-right of this page — your message lands in the same queue, same triage, right from the page you're on.

Text line — opening at launch

Prefer your phone? Text us. It lands in the same inbox as everything else. The number publishes at launch.

Why no phone support? A call leaves nothing behind — no record, no routing, no follow-up. Written support means your issue is tracked, triaged, and answered by someone who can see the whole story. A public business line is planned for legitimacy; it will route to voicemail-to-text and land in this same queue.

Buyers

Orders & tracking — where your order is, delivery issues, damaged or wrong items.
Returns & disputes — start from our returns & disputes policy; include your order number.
Payments — charges, receipts, refund status. Payment processing is handled by our licensed payment providers, never by us directly.

Sellers

Stores & listings — onboarding, product setup, catalog questions.
Payouts & service fees — how your money moves, fee breakdowns, refund reversals.
Credits & rewards — LEVELLER Credits and plaque rewards rules.
Arya Commerce Copilot — waitlist and launch questions.

Drivers & couriers

Eligibility & onboarding — applying to drive or deliver, requirements, market availability.
Earnings — trip and delivery pay, tips, payout timing.
On the road — incidents, rider or recipient issues, safety concerns.

What to include

Your full name and the email tied to your LEVELLER activity.
Order, trip, or store identifiers where relevant — order numbers route ten times faster than descriptions.
What happened, when, and what you expected. Screenshots help.

Safety first. Medical emergencies go to 911 or your local emergency number — not to LEVELLER support. Health-service questions belong to Doctors of Hope Health Services.

Honest limits

We answer every message. Exact response-time targets publish at launch — we won't promise a clock we haven't staffed.
Account-specific lookups need you signed in; there's nothing to look up before accounts exist.
Support is in English at launch; more languages follow with the markets.

We're building the desk now.

When LEVELLER launches, this page becomes a working support center — same address, same front door, staffed inbox.

Back to levellerhq.com