Course 5 of 6 · Seller track
Orders, fulfillment & payouts.
From order notification to courier handoff to delivered — plus the honest status of payouts and the return rules to know before you need them.
From "you've got an order" to delivered
- Get notified. The moment a customer pays, you get an order notification with exactly what was bought, in what variant and quantity, and where it's going.
- Prepare it fast. Pick, check, and pack the item. Check it against the order — wrong-variant shipments are the most avoidable refunds in e-commerce.
- Hand off to courier. Book the pickup or drop-off through the available courier options. Pack it like it will be dropped — because it might be.
- Tracking goes live. Tracking follows the parcel from confirmation to handoff to transit to delivery, and the customer can follow it in one place.
- Delivered — and reviewable. Only verified completed purchases can produce reviews on LEVELLER. That's why every delivered order matters: it's the only path to reputation.
Payouts Coming at launch
Getting paid is the whole point, so here's the honest status: money movement on LEVELLER is off until launch — the platform is fail-closed on payments until everything is verified. What's coming:
The payout plan
- Payouts through licensed payment providers — LEVELLER is not a bank and never holds itself out as one.
- A published payout schedule you'll be able to see before you sell a single item.
- Fast, transparent payouts on that published schedule, subject to provider and legal controls (things like fraud holds exist everywhere — we'll say plainly what they are).
What to do now: complete the payout details in your onboarding checklist (Course 1, step 4) so there's nothing blocking your first payout when the switch flips at launch.
Returns — know the rules before you need them
- Africa: the standard return window is 4 days.
- United States: sellers publish their own return policy on their store — write it in Course 1's checklist step, and honor it exactly.
- Handle returns gracefully. A smooth return often creates a repeat customer; a fight creates a bad review that only verified buyers can leave — and they will.